Web analytics is the process of analysing the behavior of visitors to your website. The use of Web analytics enables you to attract more visitors, retain or attract new customers for your goods or services, and to increase sales from your potential customers.
Web analytics can track things such as:
- Where traffic is originating from
- If that traffic converts to a lead — but also where these leads are coming from
- When the best time of the day/week for you to post on your website is based on traffic
- What types of pages or posts attract the most traffic
- The keywords people use to arrive at your site
Are you wondering why website analytics are important for your business growth?
Website analytics provide you with the actual reports and analytics on how your site visitors behave once on your website; who they are by their age, gender, location, etc.; how they landed on your site (traffic source); the most popular content on your site; your total conversions; and so on. With this information in hand, you can plan fully informed business strategies and grow your business faster.
Google Analytics allows you to track many important metrics, covering all aspects. You can monitor the effectiveness of your online marketing strategies, onsite content, user experience, and device functionality. All these statistics show you what is working well, and more importantly, what isn’t. Once you identify any issues your site may have, you can create a solution. Google Analytics allows you the information needed to improve your website, and make it the best it can be.
Analytics shows you data from all channels that are directing traffic to your website, including:
- Organic Search (SEO)
- Paid Search (PPC)
- Social Media
- Referrals (Backlinks)
- Direct Traffic
Being able to monitor all the platforms allows you to review what is working well in terms of advertising, and what isn’t. Having all the data in one place makes it easy to compare the different channels. If you are currently putting money into your SEO, PPC, or Social Media Marketing, you can monitor your ROI. Perhaps you need to find out how you can maximise your social media strategy. Or your PPC campaign is not performing as well as you thought. A look at metrics like bounce rate and time on page can show you if you need to improve your landing pages for better ROI.
It’s all good knowing how many people have visited your site, and where they came from, but how do you know if those users are actually converting? Google Analytics allows you to set up goals to track when a user completes a certain action on your site. Regardless of how many users each channel is driving to your site, you need to know that this traffic is converting.
Google Analytics has a number of features that allows you to review how well users are interacting with your website and content. These metrics monitor different aspects of the customer journey, showing how the customer has interacted.
- Bounce rate – The percentage of visitors that navigate away from your website without interaction, after viewing only one page.
- Pages/Session – The average number of pages each visitor has viewed (this does not include those that have bounced).
- Average Session Duration – The average amount of time spent on the website by each visitor (again, this does not include those that have bounced).
You can also view these stats against individual pages, giving you a better idea as to what pages are performing well, and which may need optimizing to improve the user experience.
With the introduction of mobile first rankings, this section has become even more important. As your website now needs to be mobile friendly if you want them to be included in rankings for relevant search results. Google Analytics allows you to monitor which devices your users are coming from, giving you some indication as to how well your mobile site is working in comparison to the desktop version. If you are receiving a similar amount of visitors from each platform, but less conversions on one, it may be a problem with the user experience of that version of the site.
Combining Data With Business Goals
Google Analytics data on its own can tell you a lot about website performance. This information can be very helpful. However, if you don’t know what you are trying to achieve, it’s just that: information. True performance tracking and improvement comes from comparisons on KPI’s against previously set goals. Do you want people to get in touch? Download your white paper? We’ve set out a handy guide on setting business objectives and how to break them apart to track performance: Digital Marketing Measurement.